Shipping and Returns

Shipping

All items displayed on the website are in stock and available immediately, unless of course are marked as sold. Once we have received your order and payment the item will be dispatched from our offices in Australia. We offer a free resize service on all rings but please remember this service may delay delivery by up to 48hrs on top of the normal next day delivery within Australia.

Delivery time may vary from one country to the next but as a general rule please allow for 4-7 working days for delivery. This applies also to the USA and UK. Within Australia delivery is overnight to all major cities and surrounds, next day delivery to other areas. An extra day delay can also be experienced when shipping to Western Australia.

Overseas delivery is by Express Courier International and all customers will receive a tracking number for their parcel, which they can use to check the progress of the delivery online.

As all deliveries require a signature we strongly recommend nominating a delivery address where someone is available during the hours of 9:00am -5:00pm to receive and sign for the item. EG, work address.

Delivery within Australia is free. For all overseas deliveries there will be a surcharge per order of AUD$25.00 on top of the purchase price.This will be added to the purchase price of your item at checkout stage. This is approximately half the delivery charges to anywhere in the world. We will absorb the remaining charges and insurance costs of each parcel.

Returns
Money back guarantee.

If for any reason you are not completely satisfied with your purchase we will offer a full refund.( NB: Please choose your earrings carefully as we are unable to offer refunds, returns or credits on these items due to health reasons.) Excluding the AUD$25 subsidised delivery fee for overseas customers. All we ask is that you inform us by email within 3 days of receiving your item that you wish to return it and it is returned in it’s original condition within a suitable time frame dependant on your country of residence.